CUSTOMER SUPPORT

PROMPT, COMPREHENSIVE RESPONSES AND MAINTENANCE 24 HOURS A DAY, 365 DAYS A YEAR
Everything we do is aimed at making your building’s systems run simply, smoothly, and efficiently. However, when an issue does arise, our team of technical pros demonstrate what really make Automatic Controls the leader in building automation. We pride ourselves on prompt, comprehensive response to problems and maintenance 24 hours a day, 365 days a year.

FACTORY CERTIFIED TECHNICIANS

All Automatic Controls technicians are factory certified and are enrolled in our companywide continuous training program. And as our technology rapidly improves, so does our ability to troubleshoot, diagnose, and repair or improve your system’s overall performance.

MAINTENANCE SUPPORT OPTIONS

Automatic Controls offers three Maintenance Support Agreement options to help ensure uninterrupted service from your Automatic Controls building automation system! Call (314) 722-2727 to speak with an Automatic Controls representative about the best option for you!
Tech with WebCTRL
Critical Support

CRITICAL SUPPORT

SERVER ONLY
  • Server and Database monthly backups to get you back up and running faster if something happens to your server
  • WebCTRL software updates and patches
  • Windows updates and patches
  • Review database sizes and notify of any abnormalities
ONSITE SERVICE
  • Phone Support and remote troubleshooting to help your staff correct issues quickly
Maintenance Support

MAINTENANCE SUPPORT

REMOTE SERVICE
  • Consultation with your staff to understand system performance and areas to focus on. Customer can create list of issues for ACES to address
  • Review alarms and trends for abnormalities
  • Schedule and setpoint verifications
  • Minor programming/graphics changes and updates
  • Review locked values report and make recommendations
  • Check heating and cooling parameters
  • Look for misreading control devices and sensors
ONSITE SERVICE includes above PLUS:
  • Phone Support and remote troubleshooting to help your staff correct issues quickly
Optimal Support

OPTIMAL SUPPORT

ADVANCED TRENDING AND REPORT TO IDENTIFY SYSTEM OPERATIONAL ISSUES:
  • Always on equipment
  • Simultaneous heating and cooling
  • Zone setpoint management
  • Fault Detection & Diagnostics
ENERGY DASHBOARDING AND REPORTS VIA ALC ENERGY REPORTS
ANNUAL ENERGY AUDIT
ANNUAL RETRO-COMMISSIONING RECOMMENDATIONS
BENCHMARKING ASSISTANCE
LONG TERM PLANNING SESSIONS WITH YOUR TEAM
REQUEST SUPPORT
TAKE CONTROL OF YOUR BUILDING WITH THE POWER OF AUTOMATION.
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