Operator level 2 is designed for individuals to continue learning WebCTRL® and further reading of logic pages. This course is the required step into the next level course providing a path to learn how to troubleshoot their system.

After attending this course, a customer will be able to select appropriate control modules for a project, efficiently develop and effectively manage a system database in SiteBuilder, translate a written sequence of operations into an Eikon LogicBuilder control program, develop programs using Equipment Builder, download, checkout and troubleshoot control programs, understand ALC control concepts built into microblocks, and create and edit system graphics using ViewBuilder.

​​Operator level 3 is designed for individuals to troubleshoot their WebCTRL® system, using their knowledge gained from the other two level courses they will continue to build the skills necessary to identify system issues and correct them.

After attending this course, a customer will be able to trouble-shoot ARCnet reconfigurations, understand the theory of token passing; perform module statuses identifying possible controller issues, physical connection of peripheral devices such as relays, sensors, and actuators, troubleshoot various module level alarms and identify failed peripheral devices and what to do to correct them.

​​Troubleshooting is a two-day course designed for installers and operators of Building Automation Systems, 24/7 monitoring personnel, console operators, stand-alone operators, HVAC system troubleshooters, in-house maintenance staff, renovation teams, service technicians, and field personnel.

After attending this course, a customer will be able to use WebCTRL®, digital multimeters, wire strippers, jeweler screwdrivers, ARCNET wire, power supplies, DDC controllers, actuators, sensors, and relays to determine where problems are located, who to send, and how to correct the issue.